Shipping and returns policy

You can trust that your order will be quickly processed and safely delivered.
We can ship products to major dispatches within South Africa, using reputable shipping agents.
We aim to have shipment delivered within 5 days.

Shipping Charges

Our shipping charges are determined by the weight or size of your order excluding VAT.
Our goal is to ensure your complete satisfaction with your purchase.

Return Policy

If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within 15 of the purchase date will be credited in the full amount (excluding shipping charges) and in the same form as the original payment type. Any claims for damaged orders or missing items must be received within 2 business days of receipt of package.
In case following conditions are not met NGP reserves the right to charge 15% restocking fee or refuse the return.

  • The items must be returned for refund or exchange within 15 days of original purchase.
  • Items and packaging must be received in new condition.
  • The original manufacturer's packaging must not be damaged.
  • Packaging must include all original items, manuals etc.
  • Return Authorization Number must be clearly marked on the shipping box.
  • Return package must include copy the original invoice or sale receipt.

Before returning package you need to contact NGP to receive Return Authorization Number (number to be placed on returning package). Please leave your telephone number so that we can contact you. If you have an exchange for the same Rand amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the address below.
Postnet suite no.50
P/bag X16
Constantia, 7848

Cancellations

If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be cancelled. However, you can return the item for a refund. See our Return policy.